28/08/2023
Introducing One Broker Ambulance’s Bex Kent
Since joining One Broker Ambulance, Bex Kent has become a key part of the team. To discover what her role as Broking Technician involves, we took some time out of her busy schedule for a quick Q&A.
Tell us a little bit about your background.
I’ve been working for One Broker Ambulance for almost 6 years now. Before joining, I worked for another insurance broker, focusing on all types of Personal Insurance, such as Car Insurance and Home Insurance. Before I began my career in insurance, I was a manager of a pub, which I started doing after taking some time to go travelling around Australia and Thailand.
What does your role involve?
As a Broking Technician, I help Shane Ford and Rachael Rodden with account management. This means I work on renewals, updates and new business quotes.
How has your knowledge of the private ambulance sector developed?
I’ve learnt so much!
The biggest thing I’ve learnt is that the private ambulance sector even exists! You don’t tend to think of ambulances outside of the NHS unless you need to use their services. But now, wherever I go, I see all types of companies and rapid response vehicles and I understand who they are and what they do. I also find myself looking around when I go to events to see which private ambulance firm is supporting it.
There are so many different things to think about for a private ambulance provider – I didn’t know anything about medical malpractice, for instance.
What challenges are private ambulance businesses facing at the moment?
Price rises are affecting them as well as everyone else. Plus, the insurance market also seems to be shrinking, with fewer insurers happy to give a quote for high-risk activities.
For instance, white-collar boxing events can be tricky to cover. It is a high-risk event because sometimes a private ambulance team may need to do pre- and post-fight checks on a boxer and establish if they are fit enough to compete, or if they should leave the venue.
Getting insurance for psychiatric transfers has also become more difficult because there have been claims in which patients have been able to injure staff, which can then obviously lead to claims on Employers’ Liability policies.
Insurers have become much more strict after Covid-19 too. They now need more information from clients before putting a policy in place, which can be very time consuming. It’s also difficult because some ambulance firms often don’t work regular “office” hours. We get emails at random times of day, 2 or 3 in the morning sometimes, because it is the only time they have spare. It makes it harder to have conversations.
How does the One Broker Ambulance team help clients?
We’re ‘in the know’ when it comes to this sector and we all go above and beyond. Sometimes we will work a bit later or a bit earlier in the day to get a client what they need. We also do lots of reviews where we look at what cover clients, or potential clients, have in place. We then help them to understand what cover they need and if there are any gaps.
What are the most rewarding parts of your role?
Knowing that clients are covered properly is my biggest reward. We always help, whether someone is a client or a prospect – we will look at their cover and make sure everything is right. It’s just so important in this sector, given what these businesses are doing.
What do you do in your spare time?
I like being with my family. I have two little boys, one who is nearly 4 and the other who is nearly 2. I also have a little Jack Russell called Phoebe. We love going off in our motorhome. For long weekends, we head to Hunstanton because I used to go there a lot on holiday as a child, and now I take my boys there. If we have more time, we also like exploring the Lakes.
Talk to One Broker Ambulance about your insurance
If you would like Bex and the rest of our experienced One Broker Ambulance team to help you with your Private Ambulance Insurance, please get in touch.
Call 01603 218266 to find out more.
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