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Out of hours 

If you need to report an incident outside of our normal hours, please refer to your policy schedule to find the name of your insurer.

Listed below are those insurers who offer 24-hour claims notification helplines for you to use when we are unavailable. If your insurer is not listed below then please refer to your documents or contact us when we open.

We recommend that you have your Policy Number available at the time of telephoning. 

Please note: To report any urgent household Protector Plus or John Albion/Thatch claims to Aviva, the following information will need to be provided and can be located on your policy schedule:

1. The Aviva block policy number - 1760N00002 (John Albion/Thatch) and 0060N00001 (Protector Plus).
2. Your policy number – the number detailed after the block policy number
3. The inception/effective date of your policy
4. Details of the applicable policy excess
5. Dates of birth for any policyholders

• ALLIANZ COMMERCIAL MOTOR
  0370 606 4912
• ALLIANZ PERSONAL MOTOR
  0330 678 5550
• ALLIANZ COMMERCIAL PROPERTY
  0344 412 9988
• AXA PROPERTY OWNERS
  0345 600 2715
• AXA COMMERCIAL MOTOR
  0345 900 4185
• AXA COMMERCIAL PROPERTY
  0345 600 2715
• AXA HOUSEHOLD
  0330 058 4119
• AXA PRIVATE MOTOR
  0330 024 1305
• AXA WINDSCREEN (AUTOGLASS)
  0330 024 1306
• AGEAS FORMERLY FORTIS MOTOR
  0845 122 3018
• AGEAS FORMERLY FORTIS WINDSCREEN
  0345 165 5796
• AGEAS FORMERLY FORTIS TRAVEL
  +44 (0) 203 336 7440
• AIG TRAVEL AND ACCIDENT
  +44 (0)1273 552 922
• AVIVA DISTINCT POLICIES
  0800 051 1750
• AVIVA PRIVATE MOTOR
  0345 030 6925
• AVIVA WINDSCREEN
  0800 587 6824
• AVIVA COMMERCIAL PROPERTY
  0345 030 7761
• AVIVA HOUSEHOLD
  0345 030 6945
• AVIVA MOTOR TRADERS
  0800 046 6229
• BROKER DIRECT - PRIVATE CAR
  0845 337 1886
• ECCLESIASTICAL
  0845 603 8381
• GLEMHAM UNDERWRITING
  07803 082750 (John Cross)
• HISCOX COMMERCIAL PROPERTY
  01444 442 738
• HISCOX HOME
  0800 247 1902
• HISCOX MOTOR
  0800 840 2405
• NIG FLEET OR ROAD RISK
  0345 300 4644
• NIG LANDLORDS & TENANTS
  01732 520270
• NIG MOTOR PERSONAL LINES
  0870 151 5596
• QBE MINIBUS PLUS
  0800 389 1708
• RSA COMMERCIAL PROPERTY
  0330 102 4100
• RSA COMMERCIAL MOTOR
  0330 100 0565
• RSA PRIVATE MOTOR
  0800 300 252
• RSA PRIVATE HOUSEHOLD
  0800 300 684
• RSA GLASSLINE
  0800 783 4695
• RSA SWITCHBOARD
  01403 232 323
• SABRE PRIVATE MOTOR CLAIMS
  0330 024 8000
• UNINSURED LOSS RECOVERY
  01603 420 000
• ZURICH PRIVATE HOUSEHOLD
  0800 923 4200
• ZURICH PRIVATE MOTOR
  0800 055 6767
• ZURICH COMMERCIAL - PROPERTY & MOTOR
  0800 302 9055
• ZURICH WINDSCREEN
  0800 055 6767